Client Operations Head (Financial Services)

Address : Infosys BPM | Philippines Recruitment Bay 19th Floor BGC Corporate Center, 11th Avenue corner 30th Street Fort Bonifacio, Taguig City, Philippines Recruitment Hours: Monday to Friday | 12:00 PM – 7:00 PM

Schedule : Shifting Schedule

Experience : 5 to 10 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Infosys BPM Limited

BGC Corporate Center, 11th Avenue cor 30th Street BGC  Taguig City

   500- Above Employees
    Monday - Friday
              9:00 AM - 6:00 PM

Are you ready to make an impact? Join Infosys BPM as a Client Operations Head (Financial Services) and jumpstart your career!

 

Key Responsibilities: 

  • To lead Institutional Participant Services (Line and Non-Line teams); Develop, manage and assist Participant Services Managers and their teams in servicing Institutional participants and clients.
  • Leads and manages staff; Provides guidance, training and motivation as necessary to develop staff; Hires, evaluates and counsels personnel; Follows corporate disciplinary procedures per established client's standards as required; Sets performance standards, reviews performance, provides feedback and recommends wage increases/adjustments in accordance with all applicable HR policies and procedures.
  • Works closely with internal and external clients to develop and implement staffing and operational plans; Participates in the development of short and long range goals for the department.
  • Leads both the daily servicing activities and the strategic elements of the Institutional Participant Services (cross site), Specialty, Training and Communications segments; Leads in development, implementations and augmentation of servicing strategies around these key growth segments; Works with Client Services, Sales and the Retail business to design service models that enhance the participant experience, address specific client needs and build/retain assets.
  • Partners with key departments such as Recordkeeping Services to ensure the best participant experience and the efficient resolution of problems.
  • Leads high level project work to include organizational development issues, business planning and the development of tactical plans and actions that drive the success of overall segment strategies; Contributes to the budgeting process for Participant Service phone segments.
  • Participates in solving client issues and dealing directly with company plan administrators.
  • Applies VUE discipline to problem solving and leads by example; leverages tools and techniques and influences the organization by using data and metrics to improve processes and the client's experience.
  • Understands and anticipates the needs and expectations of internal and external clients and focuses work unit's efforts on meeting client's needs.
  • Sets and attains challenging goals and looks for ways to raise standards and improve performance.
  • Leads special projects and performs other duties as assigned. 

Key Requirements: 

  • Bachelor's degree graduate, any field.
  • 8-10yrs general business and/or management experience, 8yrs industry experience.
  • Knowledge of the mutual funds business, financial markets, competition information resources etc. preferred.
  • Ability to obtain appropriate securities principal registration or other professional designation within 6months (Series 6, 63, 26).
  • Demonstrates project management experience.
  • Exceptional leadership and interpersonal skills.
  • Ability to work effectively and independently with attention to detail and sensitivity to deadlines.
  • Ability to excel in a fast-paced and frequently changing business environment.
  • Demonstrates ability to motivate others and foster teamwork. 

Why Infosys: 

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast track career progression.
  • Enjoy a fair work-life balance.
  • HMO and Life Insurance for employee and 2 dependents for free.
  • 24 Leaves annually.
  • Inside the Central Business District area.
  • Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities. 

In the wake of the COVID-19 outbreak, we at Infosys BPM is committed in creating safe environments where all candidates feel secured when we process your job application.

 

APPLY NOW!

 

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Company description

The Infosys Manila Delivery Centers located at Taguig and Alabang provide 24/7, voice and non-voice business process management services for clients in North America, Europe, and Asia Pacific.

We continue to be the destination of choice for voice-based services, and front-office and back-office operations. Our offerings include Customer Services, Sales and Fulfillment, Finance and Accounting, and Sourcing and Procurement capabilities covering telecommunication, manufacturing, insurance, media and entertainment, and retail industries.

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