Customer Service Brand Ambassador | E-commerce

Address : 15F Fort Legends Tower 3rd Ave. cor 31st St.

Schedule : Mid Shift

Experience : < 6 months experience

Education : Diploma/Vocational

Employment Type : Permanent

Contract : Full-time

Eastvantage Business Solutions

Fort Legend Tower 11th floor 3rd Avenue cor 31st street   Makati City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

 

Job Description

  • Act as point of contact for assigned designers through Email, Chat and Phone
  • Responsible for securing and expand the growth of the artists.
  • Build good working relationships with assigned artists
  • Report on success KPI's to the team lead
  • Act as point of contact for complaints and escalate issues as appropriate
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address artist's needs
  • Help new artists in establishing their collection and promotion inside and outside VIDA via the artist's own social media channels.
  • Collaborate with new and existing artists to help build their personal brand
  • Help the artists on how to up-sell or cross-sell their services and products
  • Design Concierge - Q&A for overall product details/designs
  • Explore opportunities to expand artist's' online visibility and increase commercial sales
  • Responsible for account setup, maintenance and support
  • Ensure timely and accurate delivery of products and services

 

Minimum Qualifications

  • At least 2 to 3 years of experience in customer service handling retail and e-commerce account
  • Has the capacity to analyze seasonal trends and must be up-to-date with marketplace trends and current fashion to provide accurate recommendations to the designers/artists
  • Has the ability to work under pressure and under minimal supervision
  • Has excellent communication skills and with outgoing personality, confidence, leadership skills and creativity.
  • Comfortable to handle phone, chat and email communication in a professional way
  • Basic photoshop/ illustrator skills
  • Be familiar with social media channels as a way of communication and promotion
  • Basic knowledge of MS Excel is a plus
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Company description

<p>We are a European consultancy and outsourcing company providing web-enabled business solutions to entrepreneurs all over the world. Our tailor-made solutions are always delivered with excellence, passion, and commitment by well-trained, talented professionals and managers who pride themselves in working with high-quality standards.</p>
<p>&nbsp;</p>
<p><strong>Share the passion</strong></p>
<p>Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.</p>
<p>We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.</p>
<p>Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.</p>

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