Customer Service Consultant

Address : 15th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Bonifacio Global City, Taguig City

Schedule : Day Shift

Experience : 2 to 5 years experience

Employment Type : Permanent

Contract : Full-time

Eastvantage Business Solutions

Fort Legend Tower 11th floor 3rd Avenue cor 31st street   Makati City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

Position Summary

 

To work within and contribute to a high performing team providing excellence in customer service.

 

As a Customer support consultant you will be required to provide a level of outstanding and unique service for our valued customers. You will also need to provide follow up callbacks on any commitments you have provided.

 

You will need to understand our customers needs and expectations whilst providing each customer with a personalized experience. We pride ourselves on being able to resolve issues at the first point. We are heavily focused on the quality that our consultants deliver.

 

We can adjust the level of support in accordance with the business needs. You may also be required to assist other teams within our group as determined by your manager.

 

 

Main Focus Areas

 

As a Customer Support Consultant you will be responsible for:

 

  • Being first point of contact for our customer requiring assistance with using the use of our website & or other marketing channels.
  • Enthusiastically engaging customers regarding the products and purchase process, providing a confident and concise answer to their enquiry.
  • Providing email support that include a structured and well written email response within the agreed SLA.
  • Providing Exceptional customer service to our large base of customers
  • Ensuring that all interactions and relevant information is captured in the ticket logging process.
  • Taking ownership & accountability of issues
  • Ensuring that all processes are performed as per the documented procedure.
  • Being able to assist other teams within our group should their volumes become excessive.

 

Essential Skills

  • Strong background in customer service, (preferably a similar support environment)
  • Minimum 2 years of experience in the BPO Industry
  • Background in Fashion, Retail, E-commerce & craft making is advantageous.
  • Strong written and English communication skills
  • Able to prioritize competing workloads to ensure that tasks are actioned in the appropriate order.
  • Being able to adapt to change.
  • Able to understand issues from a customer's perspective when addressing issues.
  • Needs to be a team player as the environment is quite fast paced and dynamic.
  • Professional, Self directed & Proactive.

 

Choose the type of application

Company description

We are a European consultancy and outsourcing company providing web-enabled business solutions to entrepreneurs all over the world. Our tailor-made solutions are always delivered with excellence, passion, and commitment by well-trained, talented professionals and managers who pride themselves in working with high-quality standards.


Share the passion

Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.

We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.

Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.

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