Customer Service Representative

Address : Infosys BPM | Philippines Recruitment Bay 19th Floor BGC Corporate Center, 11th Avenue corner 30th Street Fort Bonifacio, Taguig City, Philippines Recruitment Hours: Monday to Friday | 12:00 PM - 7:00 PM

Schedule : Shifting Schedule

Experience : 6 months to 2 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Headcount : 70

Infosys BPM Limited

BGC Corporate Center, 11th Avenue cor 30th Street BGC  Taguig City

   500- Above Employees
    Monday - Friday
              9:00 AM - 6:00 PM

Are you ready to make an impact? Join Infosys BPM as a Customer Service Representative and jumpstart your career!

 

Key Responsibilities:

  • Responding to queries and providing assistance for questions and problems.

  • Following up with customers to ensure full resolution of issues.

  • Running reports to analyze common complaints and problems.

  • Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.

Key Requirements:

  • College graduate of any course
  • At least 12 months of BPO/Shared Services experience is required for this position.
  • Proficient in English and must have very good communications skills.

  • Good problem solving skills.

  • Familiarity on Customer Service skills and etiquette.

  • Applicants must be willing to work in BGC, Taguig City

     

Why Infosys:

  • Quarterly performance bonus.

  • Outstanding career development opportunities and fast track career progression.

  • Enjoy a fair work-life balance.

  • HMO and Life Insurance for employee and 2 dependents for free.

  • 24 Leaves annually.

  • Inside the Central Business District area.

  • Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.

 

Choose the type of application

Company description

The Infosys Manila Delivery Centers located at Taguig and Alabang provide 24/7, voice and non-voice business process management services for clients in North America, Europe, and Asia Pacific.

We continue to be the destination of choice for voice-based services, and front-office and back-office operations. Our offerings include Customer Services, Sales and Fulfillment, Finance and Accounting, and Sourcing and Procurement capabilities covering telecommunication, manufacturing, insurance, media and entertainment, and retail industries.

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