ESM Monitoring Engineer

Address : Taguig City

Schedule : Shifting Schedule

Experience : > 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Safeway Philtech, Inc.

22nd Floor, Bonifacio Stop Over Corporate Center 31st Street corner 2nd Avenue and Rizal Drive Bonifacio Global City  Taguig City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

Key Responsibilities include, but are not limited to:

  • Design, configure, and support Network Monitoring tools such as Netcool and NetBrain
  • Install, maintain and configure BMC Truesight Operations Management
  • Design and implement integration solutions for performance and event management using BPPM notification and enrichment policies for various types of customization
  • Analyze environment and event data to fine tune and reduce event counts
  • Maintain the automation systems and respond to user requests for modifications, additional monitoring and deletions.
  • Configure integrations to ITSM solutions (ServiceNow)
  • Collaborate with Engineering on new monitoring capabilities.
  • Provide tier 2 support for enterprise systems monitoring solutions.
  • Develop and demonstrate an understanding of customer and business needs.
  • Develop and enhance cooperative interdepartmental and vendor relationships and communications
  • Maintain current knowledge of industry trends and potential impact on ESM


Qualifications: The following are preferred or desired unless specifically stated:

  • Minimum of 7-10 years experience in an IT Data Center including operational and support experience.
  • Bachelor's degree or equivalent experience in Information Systems, Computer Science, Engineering degree.
  • Deep experience with IBM Netcool/ITNM, NetBrain and other network monitoring tools.
  • Strong experience with BMC ProactiveNet Performance Management (BPPM), BMC Event Manager (BEM) and Patrol Configuration Manager
  • Intermediate experience with BMC Truesight Operations Management (TSOM), Application Visibility Manager, IT Data Analytics and Middleware Management
  • Experience with other Enterprise Systems Management tools such as CA Wily Introscope, Fluke Visual Performance, etc.
  • Strong experience in installation configuration and management of Patrol agent KMs for Linux, AIX, Solaris, Oracle, MQ, Websphere and others as required
  • Scripting experience with Perl and Patrol Scripting Language (PSL)
  • Strong knowledge of Windows and RedHat Linux Operating Systems
  • Good understanding of web services (rest, soap, etc)
  • Experience with BMC SNMP adapters
  • Energetic, self-motivated and the ability to manage multiple projects and work with multiple teams.
  • Excellent organizational, planning and interpersonal skills; high level of trustworthiness and integrity.
  • Strong written and verbal communication skills. Ability to write clear instructions, document processes and communicate effectively.
  • Demonstrated interpersonal, business management, leadership and customer service skills including consensus building and facilitation skills.
  • Skilled in multi-tasking and self managing a diverse workload.
  • ITIL and/or project management certifications preferred.
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Company description

Safeway Philtech Inc. is a fully-owned subsidiary of Albertsons-Safeway Inc. It functions as a Technology Center that provides application and infrastructure support and software development based on specifications from Albertsons-Safeway's internal IT department.

When Albertsons-Safeway Inc. - one of the largest supermarket chains in North America, decided to build a site in Manila, it was in recognition of two things: the technical competency of Filipino IT workers and their ability to be global players, and the effectiveness of having non-US IT operations to sustain Albertsons-Safeway's robust and evolving business.

We were founded on the principle that quality service is at the core of how we do business. Since 2003, Safeway Philtech has continuously provided legendary IT services at the best value through the development of world-class talent. The company has grown into a vital technology center of Albertsons-Safeway. Servicing over 1,700 stores and corporate offices all over the United States and Canada, we continue to deliver essential enterprise-enabling solution which covers all aspects of Albertsons-Safeway operations including Retail, Supply Chain, Merchandising, Administration, Human Resources, Accounting, and Marketing.

We provide Albertsons-Safeway with the most secure, intelligent infrastructure and application solutions for managing and maintaining mission-critical information across the retail enterprise. Our solution enables Albertsons-Safeway to:

Stay competitive in the marketplace
Optimize their operations: streamline processes, increase productivity
Create first-class shopping experience: improve customer loyalty and boost profits

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