Junior Support Engineer

Address : Ortigas

Schedule : Shifting Schedule

Experience : 6 months to 5 years experience

Education : Diploma/Vocational

Employment Type : Permanent

Contract : Full-time

Headcount : 3

RJ Globus Solutions - Datamatics

3rd Floor, Tower 1, Rockwell Business Center Ortigas Ave  Pasig City

   301- 500 Employees
    Monday - Friday
              8:00 AM - 6:00 PM

JUNIOR SUPPORT ENGINEER

 

 

RJGlobus Solutions is looking for Junior Support Engineer who is amenable to work in Ortigas, Pasig City.

 

 

RJGlobus Solutions , a Datamatics Company, has an extensive experience in providing integrated BPO services which is committed to help enterprises meet their business goals.

 

 

The company has a team of 300+ highly-skilled professionals who are well-equipped to deliver to scale a highly developed suite of BPO services. Along with the parent company's core BPO offerings in Finance & Accounting, Health Claim Management, New Business, Policy Servicing, Research & Analysis, RJGlobus has a formidable presence in the BPO sector.

 

 

It caters to diverse industry verticals including Telecom, Banking and Financial Services, Healthcare, Aviation, Consumer Electronics, e-Commerce, as well as Travel & Leisure across US, UK, China and Australia.

 

 

About Datamatics Global Services Limited: Datamatics is a global technology company offering Information Technology, Data Management, Business Process Management and Consulting services to several Fortune 500 companies. The Company caters to over 450 customers globally through a wide array of intelligent solutions and services with 10+ proprietary products & frameworks that make use of Robotics, Artificial Intelligence, Mobility, Document & Workflow Management, Business Intelligence, Advanced Analytics, Cloud, and other emerging technologies. Datamatics has a well-diversified business catering to customers across Banking & Financial Services, Insurance, Healthcare, Manufacturing, Transport, Travel & Hospitality, Media & Publishing, Retail and e-Commerce.

 

 

Headquartered in Mumbai, the Company has an employee base of over 10,000 with a presence in Americas, Australia, Asia, and Europe, and global delivery centers across 4 continents.

 

 

As Junior Support Engineer, you are expected to have and do the following tasks:

 

  • Must be able to work a set schedule with rotating on-call duties (~1 weekend/month)
  • Take initiative and provide prompt, accurate follow-up to tickets and support calls.
  • Have a pleasant phone demeanor
  • Ability to flourish under limited supervision
  • Must have a good working knowledge of Windows troubleshooting

 

 

Qualifications

 

  • Associate's degree in Computer Science or related field or equivalent work experience.
  • At least 1 year prior experience in a support related position.
  • Proficient in Windows and working knowledge of Mac
  • Previous experience with Zendesk a plus!
  • Excellent oral and verbal communication skills a must!
  • Able to exercise good judgment of priority based on customer impact.
  • Adaptable to new technologies and processes.
  • Strong interpersonal skills so as to be able to work in a team-oriented environment.
  • Understanding of any virtualization platform, basic networking.
  • A good sense of humor
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Company description

In a globally competitive environment, enterprises are increasingly focused on strengthening their core competence. With an extensive experience in providing integrated BPO services, RJGlobus Solutions, a Datamatics Company, is committed to help enterprises meet their business goals.

The company has a team of 300+ highly-skilled professionals who are well-equipped to deliver to scale a highly developed suite of BPO services including Customer Relationship Management, Multi-lingual Voice & Non-Voice Customer Service Solutions, Shared Services, Business Transformation, and Analytics. Along with the parent company's core BPO offerings in Finance & Accounting, Health Claim Management, New Business, Policy Servicing, Research & Analysis, RJGlobus has a formidable presence in the BPO sector.

With a commitment to support the customers' business processes, RJGlobus acts as a transformation partner and delivers value to its customers through smart solutions. It caters to diverse industry verticals including Telecom, Banking and Financial Services, Healthcare, Aviation, Consumer Electronics, e-Commerce, as well as Travel & Leisure across US, UK, China and Australia. Having an ever evolving portfolio of solutions, the company's motto is to strive for excellence through continuous innovation, help customers gain a competitive edge, and maximize shareholder return.

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