Mandarin Learning Specialist

Address : 15 Fort Legends Tower, 3rd Ave. cor. 31st Street

Schedule : Shifting Schedule

Experience : < 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Headcount : 2

Eastvantage Business Solutions

Fort Legend Tower 11th floor 3rd Avenue cor 31st street   Makati City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

About the role:

  • Engage learners through motivational techniques
  • Guide and motivate learners optimally by initiating the communication (Phone/Email/Chat) or responding to requests and queries
  • Develop positive relations while managing your groups of learners
  • Monitor learner engagement to help optimize their learning and achieve study goals
  • Develop and maintain expertise around the company's products/services
  • Champion end user-driven feedback to improve the process, provide visibility over the program and escalate according to procedure
  • Maintaining visibility on actions taken for cross-functional reporting. Keep track of all interactions and report on the same (manually as a first stage)
  • Strong collaboration with technical support team to share and address account-level issues and follow up of incidence resolution
  • Collaboration with product team to share and escalate improvement requests
  • Collaboration with customer success management team to confirm goals, proactively report issues affecting account, help with the program management process, escalate and share any “red flags” to be addressed, or success stories
  • Conduct all interactions in a manner that presents the company in a positive light
  • Actively participating in job related trainings
  • Assist in the translation of program documents in different languages as required

Position requirements:

  • 2 to 3 years of experience in customer support, preferably in the training field (language learning and/or general training field)
  • Fluent in English
  • Excellent communication skills (verbal and writing) and a talent for motivating (reluctant) learners
  • Strong organizational skills with demonstrated administrative professionalism and responsiveness
  • Strong computer skills
  • Excellent management of Excel, Word Power Point and Outlook
  • Must have excellent soft skills and “can-do” attitude
  • Warmth and positivity
  • Passionate about helping people
  • Respectful, good mannered, and tactful
  • A good listener; ability to remain calm under pressure
  • Must be able to handle complaints and difficult situations
  • Availability and flexibility
  • Responsible and accountable
  • Adaptable to a changing (growing) environment
Choose the type of application

Company description

We are a European consultancy and outsourcing company providing web-enabled business solutions to entrepreneurs all over the world. Our tailor-made solutions are always delivered with excellence, passion, and commitment by well-trained, talented professionals and managers who pride themselves in working with high-quality standards.


Share the passion

Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.

We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.

Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.

Show full description
Similar offers
Similar job postings based on the criteria : CSR / Tech Support
My account Not yet registered?
Reset Password Email Sent!