Network Engineer

Address : Ortigas

Schedule : Shifting Schedule

Experience : > 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

RJ Globus Solutions - Datamatics

3rd Floor, Tower 1, Rockwell Business Center Ortigas Ave  Pasig City

   301- 500 Employees
    Monday - Friday
              8:00 AM - 6:00 PM

NETWORK ENGINEER

 

 

RJGlobus Solutions is looking for Network Engineer who is amenable to work in Ortigas, Pasig City.

 

 

RJGlobus Solutions , a Datamatics Company, has an extensive experience in providing integrated BPO services which is committed to help enterprises meet their business goals.

 

 

The company has a team of 300+ highly-skilled professionals who are well-equipped to deliver to scale a highly developed suite of BPO services. Along with the parent company's core BPO offerings in Finance & Accounting, Health Claim Management, New Business, Policy Servicing, Research & Analysis, RJGlobus has a formidable presence in the BPO sector.

 

 

It caters to diverse industry verticals including Telecom, Banking and Financial Services, Healthcare, Aviation, Consumer Electronics, e-Commerce, as well as Travel & Leisure across US, UK, China and Australia.

 

 

About Datamatics Global Services Limited: Datamatics is a global technology company offering Information Technology, Data Management, Business Process Management and Consulting services to several Fortune 500 companies. The Company caters to over 450 customers globally through a wide array of intelligent solutions and services with 10+ proprietary products & frameworks that make use of Robotics, Artificial Intelligence, Mobility, Document & Workflow Management, Business Intelligence, Advanced Analytics, Cloud, and other emerging technologies. Datamatics has a well-diversified business catering to customers across Banking & Financial Services, Insurance, Healthcare, Manufacturing, Transport, Travel & Hospitality, Media & Publishing, Retail and e-Commerce.

 

 

Headquartered in Mumbai, the Company has an employee base of over 10,000 with a presence in Americas, Australia, Asia, and Europe, and global delivery centers across 4 continents.

 

 

As Network Engineer, you are expected to have and do the following tasks:

 

  • User administration, password and identity management (setup and maintaining account)
  • Verify that peripherals are working properly
  • Install software
  • Provide IT Support for desktops, laptops, printers, access control, VOIP Phones, video conferencing, and other related equipment
  • Diagnosing hardware/software faults and solving technical problems, either over the phone or face to face
  • Create/modify users in Active Directory along with email accounts
  • Provide first point of IT Support contact for all staff and clients.
  • Installing and configuring computer hardware operating systems and applications.
  • Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
  • Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
  • Log all incidents and service requests designated Helpdesk Ticketing system (OTRS).
  • Logging and keeping records of customer/employee queries
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
  • Ensure system and data security is maintained at a high standard, ensuring the integrity of the network is not compromised.
  • Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
  • Monitor performance of systems, ensuring issues are appropriately escalated and resolved.
  • Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
  • Assist with ongoing development of related company policies and procedures, including appropriate controls around organizational change management.

 

 

Qualifications

 

  • Experience in Network Engineer
  • Experience in Active Directory
  • Ability to troubleshoot and resolve system issues
  • Minimum of three years relevant work experience
  • Ability to work both independently and in a team environment
  • Knowledgeable in VOIP and Call Center technology
  • Knowledgeable in computer hardware and software troubleshooting
  • Knowledgeable in Cisco Network configurations
  • Bachelor's degree, or equivalent, in Computer Science, Information Technology, Computer
  • Information Systems, or related discipline
  • Certifications - Cisco (CCNA, CCIE).
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Company description

RJGlobus Solutions , a Datamatics Company, has an extensive experience in providing integrated BPO services which is committed to help enterprises meet their business goals.

The company has a team of 300+ highly-skilled professionals who are well-equipped to deliver to scale a highly developed suite of BPO services. Along with the parent company's core BPO offerings in Finance & Accounting, Health Claim Management, New Business, Policy Servicing, Research & Analysis, RJGlobus has a formidable presence in the BPO sector.

It caters to diverse industry verticals including Telecom, Banking and Financial Services, Healthcare, Aviation, Consumer Electronics, e-Commerce, as well as Travel & Leisure across US, UK, China and Australia.

About Datamatics Global Services Limited: Datamatics is a global technology company offering Information Technology, Data Management, Business Process Management and Consulting services to several Fortune 500 companies. The Company caters to over 450 customers globally through a wide array of intelligent solutions and services with 10+ proprietary products & frameworks that make use of Robotics, Artificial Intelligence, Mobility, Document & Workflow Management, Business Intelligence, Advanced Analytics, Cloud, and other emerging technologies. Datamatics has a well-diversified business catering to customers across Banking & Financial Services, Insurance, Healthcare, Manufacturing, Transport, Travel & Hospitality, Media & Publishing, Retail and e-Commerce.

Headquartered in Mumbai, the Company has an employee base of over 10,000 with a presence in Americas, Australia, Asia, and Europe, and global delivery centers across 4 continents.

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