IT OPERATIONS LEAD

Address : Libis

Schedule : Mid Shift

Experience : 5 to 10 years experience

Education : Bachelor's Degree

Employment Type : Permanent, Freelance

Contract : Full-time

Headcount : 2

Teligent Systems, Inc.

3rd Floor Maripola Building, 109 Perea St., Legaspi Village 1200  Makati City

   101- 200 Employees
    Monday - Friday
              9:00 AM - 6:00 PM

JOB SUMMARY:

 

In charge of the day-to-day operations of the data center, business critical hardware infrastructure, and the relevant processes necessary to support end-of-day of stores, including the requisite reports that are needed by the business units. Maintains the operational integrity of the technologies and services provided, planning maintenance windows and minimizing outages.

 

RESPONSIBILITIES:

 

  • Responsible for the activities of IT Operations including data administration, security, change management.
  • Manage the nightly end-of-day process, including the generation of the daily/weekly / monthly MSR reports.
  • Shall work with the Group IT as well as provide direction to a technical team that supports a complex environment which includes:

 

  • Servers - Power 8 [AS/400], Windows, Linux
  • Operating Systems - OS/400, Windows Servers, Linux
  • Database Administration - DB2, SQL, MySQL, Linux

 

  • Ensure 24/7 incident response, Incident Root Cause Analysis / Post-Mortems.
  • Responsible for defining key operational metrics, develop reporting infrastructure and cadence, and set targets.
  • Oversee timely handover of the new services from Applications / Delivery teams to Operations.
  • Participate in design reviews.
  • Plan and manage the yearly system maintenance schedules.
  • Performs other related duties that may be assigned to him/her from time to time.

 

QUALIFICATIONS:

 

  • Bachelor's degree in Computer Engineering, Computer Science, Information Systems or other related field is desired.
  • Minimum of 5 years of application analysis, design, development, and maintenance experience.
  • Must be well versed in computer operations and IT best practices, and has the primary function of leading a team ensuring service availability.
  • Ability to work effectively and respectfully across all levels of the organization along with excellent written, verbal communication with ability to present, interact and connect with executives, engineers and technical contacts.
  • Strong personal desire to improve and expand industry-related knowledge.

 

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Company description

Our Story: Teligent Systems, Inc. was founded in 1997 by seasoned software development practitioners with background in the financial, manufacturing, Logistics and IT supply industries, in the Philippines and overseas, for a combined 40 man-years of experience. The company was incorporated to offer free email in the early days of the internet, and now has found its niche in the banking and financial services sector as an IT Applications Solutions and Integration Service Provider. It now has a successful track record of over 20 years in implementing various mission-critical projects for top financial companies in the banking, credit card and insurance sectors in the Philippines, and for select key financial services institutions in Brunei, Indonesia, India, Thailand.

Our Mission: We are motivated to provide IT Solutions to businesses that:
- Require practical, out-of-the-box solutions for unique business needs
- Help companies deliver lean, innovative IT solution that add new services and enhance business value; extending their business services beyond time and location boundaries
- Need cost-effective bridge systems and peripheral system to complement existing ones

Our Vision: To be one of the leading provider of lean and effective IT Solutions for Transactions Automation needs of businesses in the country. To be recognized as a source of highly skilled and thoroughly professional IT practitioners in the IT industry.

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