Salesforce Administrator

Address : Bonifacio Global City

Schedule : Day Shift

Experience : 2 to 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Capgemini

Ten West Campus, Le Grand Ave, Mckinley West, Taguig, 1634 Metro Manila  Makati City

   301- 500 Employees
    Monday - Friday
              8:00 AM - 5:00 PM
   63 2 667-6000

The Salesforce Administrator is responsible for supporting multiple applications in both Sales Cloud and Service Cloud.

 

Responsibilities:

  • Perform L2 Production Support tasks
  • Investigate issues raised by users and offer resolution for such
  • Complete user requests that may entail configuration changes and addressing user-knowledge gaps
  • Hold triages with Developers and BA to understand an issue or solution proposal
  • Create and maintain white papers on SOPs and other knowledge relevant to the job
  • Suggest innovations such as creating tools and proposing improvements to processes
  • Candidate must be able to work on a shift-rotation basis.
  • Must be able to work with little to no supervision.

Technical Skills:

 

Mandatory

  • 1-2 years experience performing Salesforce.com Sales Cloud and Service Cloud configuration
  • Knowledge of basic Salesforce concepts (e.g. Objects, security, sharing, relationships, record types, validation and workflow rules, triggers, batch jobs, etc)
  • Able to comprehend high-level requirements from business users and translate it into detailed technical specifications

Preferred

  • Salesforce.com Administrator Certification
  • Salesforce.com Platform App Builder Certification
  • Has experience in Salesforce integration, DocuSign, and CPQ.
  • Has experience with coding in Apex, Visualforce, and Lightning
Choose the type of application

Company description

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

Visit us at www.capgemini.com

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