Salesforce Developer - Service Cloud

Address : Bonifacio Global City

Schedule : Day Shift

Experience : 2 to 10 years experience

Education : Bachelor's Degree

Employment Type : Permanent, Fixed term

Contract : Full-time

Capgemini

Ten West Campus, Le Grand Ave, Mckinley West, Taguig, 1634 Metro Manila  Makati City

   301- 500 Employees
    Monday - Friday
              8:00 AM - 5:00 PM
   63 2 667-6000

The Salesforce Service Cloud Consultant with Integration and Force.com experience will work within the pre-deploy design and configuration function of the RCI Salesforce Systems business team.

 

The Salesforce Service Cloud Consultant maintain a blend of responsibilities that span the spectrum of Service cloud configuration, Communities and Force.com development. Responsibilities include (but are not limited to):

 

  • Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform
  • Participating in integration designs and developments
  • Configuring and maintaining the functional objects of Service Cloud
  • Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate
  • Creating and maintaining reports and dashboards
  • Customizing service cloud fields, page layouts, record types, searching, list views, etc (which may include, where appropriate, using Visualforce and/or Apex)
  • Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required
  • Creating and maintaining system interface diagrams, functional designs, and technical specifications
  • Proactively identifying production risks and creating actionable mitigation plans
  • Participating in the Agile development process where applicable/appropriate

 

The Service Cloud administrator will work alongside their fellow Salesforce team to understand and proactively monitor all aspects of the Service Cloud configuration. Where applicable and necessary, she/he will collaborate with internal/external Salesforce Architects/ Integrators solutions and/or other internal data/technical associates when the complexity of identified solutions warrants it.

 

The successful candidate will work with key stakeholders to execute configuration & development changes derived from specific RCI initiatives or resulting from Salesforce platform releases/upgrades.

 

Qualifications:

Education: Graduate (Technology is preferred) with relevant work experience.

Technical Requirements: Certified Salesforce Administrator and Certified Service Cloud Consultant with Integration and Community Cloud work experience is preferred.

Knowledge and Skills:

  • Minimum 4 to 5 years' experience in Salesforce Service Cloud Administration with Force.com (Apex classes, triggers and Visual force) implementation is preferred
  • Strong exposure to integrations to external systems through middleware
  • Experience working on Communities, Marketing Cloud knowledge added asset
  • Deep understanding of Salesforce.com technical requirements, system configuration, user requirements and all related policies and procedures
  • Experience working with workflows and triggers to automate tasks
  • Experience creating custom objects and/or apex pages considered an asset
  • Ability to work/meet deadlines
  • Excellent verbal and written skills
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Company description

Our Vision and Mission

At Capgemini, we live and breathe the philosophy that people matter and results count.

Our Vision: the business value of technology comes from and through people
Capgemini understands that business value cannot be achieved through technology alone. It starts with people: experts working together to get to the heart of your individual business objectives and develop the most adapted solutions to fit these requirements. We believe this human-centered approach to technology is what makes the difference for your business.

Our Mission: with you, we create and deliver business and technology solutions that fit your needs and drive the results you want.
Capgemini enables you to transform your organization and improve performance. We aim to empower you to respond more quickly and intuitively to changing market dynamics. By bolstering your ability to harness the right technology, we help you become more agile and competitive.
Collaboration is central to the way we do business. Our experts join forces with your people to form a cohesive team. More than just a promise, our capacity to collaborate has become a key client expectation. We call this approach the Collaborative Business Experience®. It shows in our every interaction and is our way of forging closer, more effective relationships.

People matter, results count.

Love your career. Ace your career.
At Capgemini, we work with the world's leading brands to enhance and transform the way they do business. We do this with passion. And we do this by applying the human touch to business and technology. Passionate people are Capgemini's Ace of Spades. Here you will be part of a network of experts building solutions that transform businesses and create a sustainable environment for them to operate in.

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