SAP HR CONSULTANT
(Functional Customer Care Representative)
SpinifexIT is looking for SAP HR Consultant who will join their growing team in BGC, Taguig City.
SpinifexIT is an SAP Certified Partner specializing in offering solutions that augment and make using the SAP HCM technologies and ERP system faster, better and easier.
Our market-proven solutions for SAP HCM and Payroll improve processes by filling functional gaps in the SAP ECC 6 ERP and SAP SuccessFactors systems.
SpinifexIT solutions especially help end-users to further leverage their SAP and SAP SuccessFactors system investments for the direct benefit of the organization, key HCM stakeholders, and staff.
- Excellent analytical and communication skills, can easily dissect problems as they are relayed and deliver the best solutions and workarounds in a clear, concise manner
- Has a deep sense of empathy, responsibility, ownership and wanting to get things right
- Possess extreme interpersonal skills and patience to interact with customers of different backgrounds
- A passion for learning, applying what they've learned, and finding new and better creative and effective ways to address issues
- Basic skills in SAP HR and knowledge of Human Resources functional aspects is required
- Knowledge of SAP US Payroll and/or SuccessFactors is a huge plus
- Have used Jira, Confluence and Zendesk as Helpdesk Support Tools
- A Google Apps expert
As SAP HR Consultant, you are expected to do the following tasks:
- Resolve issues and incidents filed by SpinifexIT customers (internal and external) on a factual, timely and professional manner. They will be assessing all support tickets filed through the system (Zendesk) and ensuring it is being actioned and completed within the SLA.
- They will proactively check the health and status of each ticket and escalate issues with diligence as required. Since they are the first point of contact with Customers who have inquiries and issues, they are also expected to be proactive in tracking the most raised issues and providing feedback to SpinifexIT internal partners to expedite the creation of a fix or resolution.
- Bachelor's degree holder
- Minimum of 1- 3 years relevant experience
- Willing to work full-time in BGC, Taguig on a shifting schedule