Service Delivery Manager

Address : Citibank Tower, Valero Street, Salcedo Village Makati City

Schedule : Day Shift

Experience : 2 to 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Headcount : 2

Business Process Outsourcing International, Inc.

SGV 1 & 2 Building, Ayala Avenue, Legazpi Village, Makati  Makati City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM
  • Responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations
  • Maintain a holistic position to ensure full objectivity and impartiality, and maintain the strategic direction.
  • Establish excellent working relationships with the client representatives
  • Demonstrate strong leadership qualities that support a strategic development approach to client engagement and operational delivery.
  • Assist the Sales organization to identify opportunities to up sell services and to track other opportunities that may emerge
  • Work closely with the management team to ensure that internal partners and external vendors are reviewed and established in line with client operational and SLA requirements.
  • Provide the management an oversight of implementation, projects and staffing including project assignments, capacity planning and project profitability
  • Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance
  • Prepare for and own the service review meetings, including the distribution of performance reports, meeting minutes and action registers.
  • Make necessary recommendations to the team and executive sponsors and take ownership of and drive resolution or further escalate incidents to the CEO.
  • Manage the Renewal Process for existing accounts.
  • Ensuring the continuous delivery of the service according to the contractual commitments and expectations set.
  • Accountable for management escalations and lead the Organization through to a resolution that is satisfactory for the client.
  • Accountable for ensuring that a culture of service management excellence is developed and maintained by the delivery team.
  • Responsible for the overall leadership and lead role in managing the implementation projects of our solution
  • Maintain complete control on project schedule, budget and risk issues; facilitates timely decisions to maintain project schedule and budget
  • Graduate of any 4 year business and business-related course.
  • Attained Human Resources or Financial Services degree..
  • More than 3 years of experience in Payroll and customer solutions management.

  • Worked in Payroll Outsourcing company.
  • Specialized in Payroll, benefit Administration, Government ruling related to Payroll and Compensation & Benefits.
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Company description

Our business was born even before the frenzy over business process outsourcing began. We started as an outsourcing unit in the largest professional services firm in the Philippines, the Sycip, Gorres, Velayo & Co, or SGV & Co., a member practice of Ernst and Young Global. This unit began as a support to the backroom operations of companies- mostly multinationals. It became known and popularized as business process outsourcing.

Being a leading pioneer in finance and accounting and payroll outsourcing, our unit was able to serve most of these multinational companies in the Philippines. We continue to do so having evolved into an independent Company called Business Process Outsourcing International, Inc. starting November 2002.

BPO International's quality-centered work culture and excellent service delivery discipline have brought us to the top as trusted business partner of our clients. These qualities have placed us at the forefront in the industry. To our clients, we offer our rich knowledge and expertise drawn from our long and varied experiences in different industries. To meet and even surpass increasing client expectations, we continue to equip ourselves with vital information, tools and skills that are necessary to keep abreast with the rapid changes in the environment. We constantly keep pace with the advancement in technology and practice standards that contribute to the reshaping of the competitive landscape.

BENEFITS Medical, Miscellaneous allowance, Loans, Dental, Vision, Life Insurance DRESS CODE Business Attire

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