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Service Desk Engineer

Resposibilities:

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
  • Applies understanding and knowledge of information systems products and services to assist users
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
  • Coordinates referrals to appropriate technical, professional, or service personnel
  • Receives and prioritizes issues and forwards using appropriate escalation procedures
  • Provides functional or task leadership
  • Coordinates special projects and system upgrades
  • Briefs customers and/or management on the status of resolution efforts
  • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
  • Recommends system or process improvements, including procedures, training, and enhanced documentation
  • May provide occasional functional and technical guidance to less experienced staff.
  • The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
  • The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems

 

Skills Requirements:

  • Scripting capabilities : Powershell, Python, Ansible or equivalent.
  • Knowledge structuration and management, chatbots configuration and training
  • Overall understanding of workplace ecosystem (end point, H&IC, UC, ..;)
  • Familiar with Agile way of working

 

Minimum Qualifications:

  • Candidates must have Excellent English communication skills.
  • Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree in any field.
  • Fresh Graduates are encourage to apply
  • Candidate must be willing to work on shifting schedule
  • Candidate must be willing to start ASAP.
  • Candidate must be willing to work in Eastwood, Libis.

Company description

Atos Information Technology Inc. is a global leader in IT services with around 100,000 employees in 72 countries and an annual revenue of around €12 billion. The European #1 in Big Data & Cyber-security, High Performance Computing and Digital Workplace, the Group provides Cloud Services, Infrastructure & Data Management, Business & Platform solutions as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, deep technology expertise and industry knowledge, Atos supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

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