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IT Specialist

As the IT Specialist, you are responsible for our technology and network infrastructure. Your mission is to maintain and expand our infrastructure facilities in order to support our growth in operations. Your shift is set to 9pm-6am Monday-Friday, it will be necessary to have you on call 24x7 as well to support operation teams in the office when needed in order to solve technology related issues.



  • Manage company access and core networks comprised of router and cisco switches.
  • Manage company security infrastructure (fortinate, cisco firewalls).
  • Management and optimization of company hardware and software assets.
  • Management and optimization of ISP services.
  • Management resolution of hardware/software related problems across operations.
  • Maintain and manage all internal cloud systems used by the company (Zendesk, HR on-cloud solutions, payroll systems, biometrics systems).
  • Demonstrate an in-depth understanding of services.
  • Define and manage professional services implementation projects
  • Maintain quality control through establishing and maintaining technical operations standards.
  • Manage Technical Operations team.
  • Manage internal IT infrastructure.




Education and/or Experience

  • Bachelor's/College Degree in Information Technology, Telecommunications.


Skills and Qualifications

  • At least 5 years - 10 Years of experience leading IT and networking related infrastructures.
  • Master G-Suite, Zendesk, Slack, on-cloud systems for HR, payroll.
  • Have understanding of SaaS, IaaS, PaaS.
  • Knowledge of major vendor products across Networking, security, IT (Cisco, Fortinet, etc)
  • Understanding of SQL, MySQL, PHP, .Net, Java, Ubuntu/Linux and window servers is a plus.
  • Understanding of Amazon Web Servers and Microsoft Azure is also a plus.


Personal Attributes

  • Must be comfortable in a fast-paced environment and be a quick thinker.
  • Ability to pay attention to the small details, while keeping long-term vision in mind.
  • Excellent communication skills and the ability to interact with a diverse range of personalities, cultures and departments.
  • Effective verbal, written and presentation skills.
  • Highly self-motivated and attentive to detail.
  • Ability to maintain strict confidentiality.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to adapt to change and learn quickly.
  • Team worker with passion for excellence and sense of urgency.
  • Excellent interpersonal skills with ability to easily relate with people in various levels of the organization.
  • Good team leadership ability.

Company description

Enshored is the most creative outsourcing partner for high-growth companies. Since 2014, we've been helping our clients tackle the challenges associated with their growth by allowing them to keep quality high and maintain profit margins while focusing their management attention on what is truly important to their business.

We seek out people who are excited to work in a dynamic environment. We promise our clients we will meet their needs, improve their operating performance and offer the highest level of communication and reporting.

We achieve this is by living and working to a unique set of values that guide us and help define who we are:

o We are Curious: we ask questions because we have an intense desire to know and understand each of our unique clients and colleagues and apply this knowledge to better serve our clients.
o We are Value-driven: we are unrelenting in our search for transformative value, which we deliver through creating and operating customized solutions that make our clients more competitive.
o We are Open-minded: we maintain a flexible delivery model and consider all options when designing and executing client solutions.
o We are Transparent: we are an extension of our client business and we act like it.
Our philosophy leads us to invest in the best people we can find and working side by side we help them build the career paths they deserve.

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