Sr. Problem Analyst

Address : Two/Neo Building BGC, Taguig

Schedule : Day Shift

Experience : 5 to 10 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

FUJITSU Philippines Global Delivery Center

CEBU: 12F Ayala Center Cebu Tower, Bohol Street, Cebu Business Park / MANILA: 11F Net Square Building, 3rd Avenue corner 28th Street, Crescent Park West, BGC  Taguig City

   500- Above Employees
    Monday - Friday
              9:00 AM - 6:00 PM

The ideal candidate for this role:

  • At least 4 years of relevant

    Delivery/Quality Assurance experience

    - Must have experience in

    IT Service Management environment

    - Strong experience in Root Cause Analysis and Trend Analysis

    - Very good understanding and awareness of the

    ITIL Problem Management process and procedures

    - Strong documentation and technical writing skills

    - Assertiveness; Strong stakeholder management and communication skills


The Problem Analyst is accountable to do the following responsibilities in order to do the job:

  • Supports Operations through identifying opportunities through daily, weekly, and monthly Root Cause Analysis, Trend Analysis, and recommendations for permanent fix.

    - Leads Service Improvement Plan and Continual Improvement Plan for accounts being supported.

    - Represents Quality team during customer meetings.

    - Identifies process gaps and assures that such gaps are promptly reported.

    - Creates and strategizes new Quality Processes or governs existing Quality Processes focusing on day-to-day operations under ITIL/ITSM Methodologies.

    - Ensures quality and accuracy in all phone and ticket transactions.

    - Accountable for timely and accurate response to clients' broadband and technical issues and concerns.



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Company description

Fujitsu is the no. 1 IT company in Japan. It is one of the world's largest providers of full range technology products, solutions and services. In the Philippines, Fujitsu offers a complete one-stop-shop for ICT solutions and services from design to implementations of ICT solutions, software development, maintenance, support and shared services.

Your future in Fujitsu: In Fujitsu, we select the best Philippine IT talents and develop them as experts in world-class IT Infrastructure, Application Development, Systems and Web Administration, Service Desks Support and Client Coordination. Apply Now!

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