SUPPORT DESK

Address : 11/F AppleOne-Equicom Tower, Mindanao Avenue corner Biliran Road, Cebu Business Park Cebu City Cebu 6000

Schedule : Mid Shift

Experience : 2 to 5 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Easy Payroll Global

11/F AppleOne?Equicom Tower, Mindanao Avenue corner Biliran Road, Cebu Business Park Cebu City   Cebu City

   11- 50 Employees
    Monday - Friday
              8:00 AM - 5:00 PM

SUPPORT DESK

 

An experienced support desk takes pride and delivers real business value. Taking pride in your work, ownership of technical tasks and clear communication are key attributes for success.

A great support desk can understand and achieve balance between solution delivery, innovation, and what's right for the client by understanding the business vision and helping make appropriate technology choices. The ideal candidate will be able to function effectively with limited oversight and moderate on-site training.

 

 

Key attributes include

  • Strong interpersonal, communication and analytical skills
  • Intuitive, proactive and highly organized
  • Invested and motivated by team and client success
  • Desire for continuous self-improvement
  • Thinking and leading strategically
  • Outcome and goal motivated

 

Responsibilities

  • Provide first line of IT support for all Expedo clients
  • Manage support tickets using JIRA Service Desk; planning and prioritizing systematically to minimize backlog and ensure operational efficiency
  • Deal with simple to complex queries about operation, configuration, customization and usage of Expedo products
  • Troubleshoot technical issues to resolution and/or escalate to partner organization as required
  • Identify problems, investigate cause and recommend solution to correct common issues
  • Develop and consistently demonstrate technical knowledge of Expedo products to provide a high level of support
  • Monitor and maintain system and data security
  • Create and execute MSSQL scripts to support data update requests from Expedo clients

 

Requirements

  • Bachelor graduate of any IT-related course
  • 2+ years' relevant experience
  • Working knowledge on MSSQL, Network and Application
  • Must be willing to work on shifting schedules (AM and PM shift)
  • Amenable to work at the office or one's home
Choose the type of application

Company description

At EPG, we're revolutionizing the way payroll, HR and workforce management solutions are delivered.

As borderless workforces emerge, effective workforce management is essential to driving an organization's innovation and international growth. EPG is a leading provider of services that can enable your business to succeed on both a local and global scale, driven by next-generation technology.

From Australia to Asia-Pacific and throughout the world, our portfolio of managed services and innovative HR tech provide organizations with the support they need to manage their workforce globally; from staffing solutions, best-practice in-country engagement advice and compliant payroll management through to specialized human capital management.

Strict procedures and streamlined processes give us the edge when it comes to following the relevant industry compliance standards. Our solutions are underpinned by a Quality, Safety and Environmental integrated management system and ISO accredited.

With our intimate understanding of the global industrial relation and labour law landscape, our in-country teams can have you set up, fully operational and on payroll within days.

Show full description
Similar offers
My account Not yet registered?
Reset Password Email Sent!