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IT Support

Job Scopes:

  1. Provides first line Helpdesk support to end-users, and logs, prioritizes, categorizes, and escalates incidents as may be required.
  2. Identifies and resolve problems to minimize the impact on business activities.
  3. Performs proactive monitoring of network operations, including network components and ancillary equipment such as physical security, environment and electrical equipment.
  4. Carries out efficient and timely technical support to ensure availability of server.
  5. Performs proactive capacity/availability and performance monitoring of systems.
  6. Applies and maintains the processes, tools and techniques relating to IT/technology security management.


Job Qualification:

  1. Bachelor's Degree in Information Technology or related field
  2. At least 2 years of experience in Information Technology
  3. Has the ability to work well with a team in a fast paced environment.
  4. Knowledge in specific technical support and troubleshooting.
  5. Has the ability to use support tools to identify or resolve customer technical/IT issues.
  6. Highly technical and data management skills

Specifically on Skills and attributes below:

  • Knowledge in various workstations, desktop, laptop and peripherals
  • Installation of various OS
  • Basic troubleshooting and methodology
  • Basic understanding of network, TCP/IP, OSI layer
  • Understanding of monitoring tools
  • Basic knowledge of Email client and configuration such as MS Outlook, Outlook express, etc.
  • Knowledge in domain and workgroup network.
  • Knowledge in various monitoring tool such as CACTI, MRTG, PRTG, Solar wind, Nagios, etc.
  • Familiarization with CCTV, Biometric devices, NVR and DVR.
  • Active directory user account and Group policy management.
  • File server administration and configuration
  • WiFi configuration and implementation
  • Knowledge in proxy and VPN
  • Front end - Back end services
  • Call Centre System - VOIP
  • Handling and supervising documentation and presentation
  • Experienced in multimedia server/streaming server/CDN service

Company description

OLE Group Phils., Inc. is a provider of information and technology and support services for e gaming activities, we are sports agent for many of the pioneering Sports Books in Asia. As business process outsourcing industry, we cater and offer markets of betting website, more particularly to international sports brokerage of soccer.
We are established under the umbrella of OLE Intl., who obtain license from Philippine Amusement and Gaming Corporation (PAGCOR) under PD 1869 as amended by R.A 9487. OLE Group Phils., Inc. is accredited and authorized to operate on 24th of November, 2016, as a Philippine Offshore Gaming Operator (POGO).

The company, set office at Unit 8A Marvin Plaza Bldg., Chino Roces St., cor. VA Rufino, Makati City. The funds used to setup the company and to operate the business were sourced from the corporate accounts of its Shareholders, thus, making OLE Group Philippines Inc., a separate business entity and distinct from OLE Intl.

Over the years, with Asian Sports books gaining popularity and importance in the gaming industry in the Philippines, OLE Group Phils. Inc., strengthened its foothold in this market by extending its wide coverage network to all major and minor sports books in Asia.

To date, our current strength of more than 200 highly trained staff is operating e gaming to cater its markets.

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