Technical Care Associate (Pioneering Account) Earn up to 35K & 20K++ New Hire Bonus

Address : 21F Robinsons Cyberscpae Gamma, Ruby and Topaz Road, Ortigas Center, Pasig City

Schedule : Shifting Schedule

Experience : 6 months to 2 years experience

Education : Diploma/Vocational

Employment Type : Permanent

Contract : Full-time

TDCX

Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila  Pasig City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

Are you a customer service rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?

 

We are looking for a Technical Support Advisor to join our growing family. Come home and start your #BeHappier journey with TDCX today!

 

Top reasons to work here:

  • Above-industry average salary
  • Group life insurance starting on Day 1
  • HMO benefits on Day 1 + one (1) free dependent after 6 months
  • Monthly performance bonuses upon regularization (up to 30% of basic pay)
  • 25% Night differential rate (higher than the industry average!)
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As a Technical Support Advisor, you will be working with our Consumer Electronics Account to deliver #happier customer experience through phone. You will act as frontline staff to answer incoming calls, respond to customer inquiries and resolves the concerns and/or complaints

 

Who are we looking for?

  • Completed 2 years in college
  • Must possess at least 1 year of BPO experience with 6 months in a technical account
  • Good understanding of consumer electronics products
  • Solid technical and diagnostic skills with tested problem-solving skills
  • Strong verbal and written English communication skills
  • Amenable to work rotating shifts
  • Can work in Ortigas Center, Pasig City

How to Apply?

Walk in. See us at our recruitment hub and enjoy a one-day hiring process! Bring a soft copy of your resume, valid ID, and tons of awesomeness!

 

Ortigas

21F Robinsons Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City

Monday - Friday, 9AM - 6PM

 

*Terms and conditions apply.

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Company description

Who is TDCX?

We serve some of the world's best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 contact center industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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