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TECHNICAL HELPDESK ANALYST | EASTWOOD

Qualifications
 
  • Must have at least 2 years completed in a tertiary, diploma or vocational course
  • Must have background in IT or technical support.
  • Must have excellent English communication skills
  • Willing to work on shifting schedule
  • Fresh grads of IT are welcome to apply!
 
 
Job Description
 
  • Troubleshoots hardware, software, and network problems via phone support
  • Uses technical resources and knowledge of information systems to ensure resolution
  • Identifies, isolates and investigates user questions
  • Briefs customers and management on the status of resolution efforts
  • Coordinates and forwards issues by appropriate escalation procedures and personnel
  • May provide occasional functional and technical guidance to less experienced staff
  • Provides functional or task leadership
  • Coordinates special projects and system upgrades
  • Recommends system or process improvements, including procedures, training, and enhanced documentation
  • Works under limited supervision to provide professional helpdesk service through quick processing and prioritization
  • Performs all other duties as assigned
 
 
We also accommodate walk-ins!
5th floor 1880 Building, Eastwood Avenue, Libis, Quezon City
Mon-Fri, 11AM - 5PM

 

Company description

Atos Information Technology Inc. is a global leader in IT services with around 100,000 employees in 72 countries and an annual revenue of around €12 billion. The European #1 in Big Data & Cyber-security, High Performance Computing and Digital Workplace, the Group provides Cloud Services, Infrastructure & Data Management, Business & Platform solutions as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, deep technology expertise and industry knowledge, Atos supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

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