Overall Purpose of the Role:
Responsible in providing existing clients & potential customers with technical advice and support on the purchased products through translating and explaining complex technical information.
- Plan and deliver detailed product presentations to prospective customers / clients
- Develop products or program suggestions for clients
- Confer with customers and other departments to assess product needs and to determine system requirements
- Collaborate with the sales team to understand customer requirements and provide sales support
- Help clients solve problems regarding the product
- Writing/documenting articles for knowledge-base purposes
This position requires an enthusiastic and professional individual with in-depth technical abilities as well as commercial acumen and skills.
- Experience in technical troubleshooting for at least a year
Previous experience in business-to-business (B2B) sales for 1-2 years
- Excellent organizational skills and a keen eye for detail
- Computer proficiency and the ability to accurately enter data and generate reports
- Negotiation and social problem-solving skills
- Excellent written and oral communication skills
- MUST WORK IN US BUSINESS HOURS