RPA Head

Address : Quezon City

Schedule : Mid Shift

Experience : 5 to 10 years experience

Education : Bachelor's Degree

Employment Type : Permanent

Contract : Full-time

Pointwest Technologies

Citibank Center, Paseo de Roxas, Makati, 1226 Metro Manila  Makati City

   500- Above Employees
    Monday - Friday
              8:00 AM - 5:00 PM

RPA Head


Job Summary:


The RPA Head will be responsible both for the implementation of projects and delivery of service for RPA process-improvement solutions for internal and external clients. He/she will head the company's Robotics Process Automation Center of Excellence (RPA COE).


This entails identifying opportunities for solutions, defining and shaping project approach, analysis and requirements, driving insights and recommendations, and overseeing the design and delivery of the solution. The RPA Head will be accountable for business development, pre-sales, solutions architecture, capability building, resource management, technical project management, and strategic service line management


Main Accountabilities and Key Result Areas:


Technical Management

  • Plan the strategic direction of the unit with consideration for internal and external factors.
  • Supporting Market Circles in providing resources and capability for projects.
  • Overall management of project execution and technical management support up to a detailed level..
  • Project Measurement

Resource Management & Capability Building

  • Strategic capacity planning and utilization.
  • Manage resources and ensure that resources are skilled, well-trained and up-to-date in technologies not just in relation to RPA.
  • Ensure that individual development plans are well executed/Career development of RPA resources.
  • Provide oversight and direction in the operating unit in accordance with the organization's policies and strategic direction.
  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
  • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.


Service Line Management

  • Industrialization. Manage the overall design to implementation, industrialization to product life cycle.
  • Manage the overall operational, budgetary, and financial responsibilities and activities of the COE. Commercialization.
  • Plan and implement systems that perform the work and fulfill the mission and the goals of the COE.
  • Business model development. Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
  • Review performance data that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness.

Business Development

  • Search for business opportunities proactively.
  • Interact with industry leaders and upcoming industry players to keep abreast of the industry's needs.
  • Maintain channels that may lead to future business opportunities.
  • Stay aware of entities who may potentially want or need an internally developed and internally implemented product.
  • Promote, espouse and explain the RPA technology to different audiences to get their support.
  • Engage and influence the adoption of RPA

Partner Management

  • Business planning and execution.
  • Leveraging on partnership.


  • Bachelor's Degree in Information Technology, Industrial Engineering, or any related field.
  • Experience in Robotics Process Automation and tools; with 2 to 3 years of experience in 2 out of 3 leading Automation platforms (UIPath, BP, AA) with UIPath as a must.
  • Have in-depth knowledge of RPA tools and their capabilities.
  • Experience in spearheading robotics, business process improvements, and process re-engineering implementations.
  • Exposure to project management, implementation, managed services, application support, and/or systems integration
  • Experience in roles with the responsibility to provide technical proposals or solutions design and architecture
  • Experience in resource management, capability development, and capacity planning and utilization
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Company description

Founded in 2003 by pioneers of the Philippine Global Sourcing industry, Pointwest creates value for its list of satisfied clients — including top Fortune 100 and local companies — with world-class IT and BPM services backed by international-standard methodologies, and innovative practices.

With leadership affirmed through the International ICT Awards' Hall of Fame recognition for “Best Filipino-Owned Company” and excellence pronounced in extensive industry experience in financial services, retail, transportation, logistics, travel, healthcare, utilities, media, and the public sector, Pointwest transforms businesses for the fourth industrial revolution with digital offerings in Analytics, User Experience, Enterprise Mobile, Agile-DevOps, and Cloud Computing.

Pointwest carries digital products in healthcare, transportation, disaster management, and customer engagement: (1) Easimed, a platform of mobile and patient-centric healthcare solutions, is designed to provide patients with a digital directory of healthcare professionals, a kiosk to streamline LOA approvals, and a practice management tool to transform clinics into a digital practice. (2) Autoparq, a mobile parking solution, aims to reduce traffic, queues, and opportunity losses due to low awareness and long queues by giving car owners the ability to locate parking spaces and to reserve parking slots from their mobile device. (3) Arko, an award-winning mobile application, provides flood hazard information for different parts of the country to save lives and property. (4) EESY, an events engagement platform, allows event participants to react to segments and speakers, rate them, and be engaged through gamification.

Pointwest supports its strong presence in North America, Japan, Singapore, Australia, and New Zealand, with its three delivery centers in Metro Manila and satellite offices in the United States. It incorporated Pointwest Global, LLC, in 2014 to further the company's thrust to be a major global player in the ICT industry.

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